Thank you for shopping with us! We want you to be completely satisfied with your purchase, but we understand that sometimes things may not work out as expected. Here is our return and refund policy:
Returns: We accept returns within 30 days of purchase, as long as the item is unused and in its original packaging. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. To initiate a return, please contact our customer service team at [insert email or phone number] with your order number and reason for the return. We will provide instructions on how to return the item.
Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 10 business days for the refund to appear on your account.
Non-refundable items: Please note that certain items are non-refundable, including gift cards and custom orders. Sale items are also non-refundable.
Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email. Please note that we cannot guarantee that the same item will be in stock for exchanges.
Shipping: To return your product, you should mail your product to [insert address]. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We appreciate your understanding and cooperation. If you have any further questions, please don’t hesitate to contact us.
Contact us at email@example.com for questions related to refunds and returns.